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DeNA TRAVEL ("Website") is operated by DeNA Travel Co. Ltd. ("Company") is a Japanese company.
The Company stipulates the following "Membership terms" and all other terms and conditions (“T&C”) for customers ("Users") who use the Website. Please read the “T&C” in connection with the Website and our services carefully ―use of this Website and/or registration mean acceptance of all of T&C.
The Company reserves the right to restrict or refuse the provision of any services to any User if such User infringes the rights of a third party, makes a false entry for User registration disrupts, any aspect of the Company's services, or if the Company deems such User's actions inappropriate, including any violation of T&C.
Services provided by the Website are offered for Users who correctly configure the settings on their own devices. The Company shall not be held liable for any outcomes caused by the User not configuring the appropriate settings and any impact caused by such settings. Furthermore, the Company will not held liable for any damages arising from circumstances related to any environment settings configured on a User's device(s) (including all causes beyond the Company's control) where Company's services fail to operate properly.
The Company may modify and/or cancel the content of reservations or applications only when instructed by the User to do so via the Website. The Users may be charged the penalty or cancellation fee by the Company.
There is no registration, using and accessing fee for the website.
Each User can change certain Users’ data designated by the Company via the Website. When there is a change in the User's personal data, the User shall promptly change the relevant registration information. The Company shall not be responsible for any service disruption due to the User's failure or error in changing that User's personal data.
The following acts are prohibited:
Any content available via the Website provided by a copyright owner other than the Company who is clearly identified as such is subject to any and all conditions stipulated by such owner.
The Company may terminate or suspend operation of the Website or any portion thereof in any of the following cases:
The Company may provide notice of maintenance and other services to Website systems, which may result in suspension of or changes to the Website without prior notice.
This Membership terms and/or any dispute between Users and the Company shall be governed by the laws of Japan excluding its conflicts of law rules. Users and the Company agree to submit to the exclusive jurisdiction of, and venue in, the Tokyo District Court in Japan with respect to any dispute between Users and the Company. Users hereby waive all defenses of lack of personal jurisdiction and forum non convenience with respect to this choice of jurisdiction and venue. This choice of jurisdiction and venue does not prevent either Users or the Company from seeking injunctive relief for any violation of intellectual property rights or confidentiality obligations in any appropriate jurisdiction.
The terms are effective from May 26, 2016.
DeNA Travel Co., Ltd.
Shinjuku Sankocho Bldg, 5-15-5 Shinjuku, Shinjuku-ku, Tokyo 160-8341, Japan
The Company shall handle the personal information obtained from Users as follows:
In the event the Users declines to provide any information essential for the offer or provision of any product/service, the Company shall have the right to refuse to offer or provide any products or services.
In the unlikely event of any dissemination of personal information of the Users held by the Company, the Company shall inform the affected Users(s) immediately, and take immediate measures to secure the information. In addition, the Company shall make an appropriate announcement concerning same on its Website.
Users access and use this Website at their own risk. Neither the Company nor any of its affiliates shall be held liable for any damages caused by the use of any information obtained from this Website or other locations linked from this Website.
This web site is managed by the Company. Our relationship with Users and users of this Website shall be governed exclusively by Japanese law, and any dispute arising out of using this Website shall be subject to the exclusive jurisdiction of the Tokyo District Court.
DeNA Travel Co., Ltd. (Licensed by the Japan Tourism Agency in accordance with the provisions of the Travel Agency Law (No.982))
This Card Payment Settlement Agreement (hereinafter referred to as "Agreement") is provided by DeNA Travel Australa Pty. Ltd., (the "Company") for credit card and debit card payment of the expenses in connection with the Travel Contract* by using the services provided on the "DeNA TRAVEL Website" of DeNA Travel Co., Ltd. ("Website"). The credit or debit card payment is subject to your agreement and acceptance of this Agreement.
By making any payment by credit card or debit card, you are agreeing to the terms and conditions of this Agreement.
The Company accepts settlement of the Price* by credit card or debit card. The Company will outsource the payment processing operations to Ingenico ePayments Services B.V.
You are required to enter your card membership number (card number), name of the card account holder, card security number and card expiration date when paying by card.
Both Visa and MasterCard charge their member banks a fee for processing "foreign transactions". If you make card transactions and the recipient uses a bank located in a different country than the bank which issued your card, an international service assessment (Visa) or cross-border transaction fee (MasterCard) may be charged. The Company uses a bank in Australia. If your issuing bank is not located in Australia, your bank may or may not pass this fee on to you (the card user). If the fee is passed on, it must be disclosed. Before you buy, ask your bank if they pass on this fee to the card user.
The following cards*** are accepted by the Company and can be used for your payment:
If you make payment by credit card or debit card, you will be deemed to have agreed to the Company providing Ingenico ePayments Services B.V. with information about your booking, card membership number (card number), name of the card account holder, card security number, card expiration date and card transaction reference number.
The Travel Contract** will not be concluded unless payment by card is completed. Neither the Company nor the airline will assume any responsibility arising from failure to conclude the Contract.
Please enter the membership number (card number), name of the card account holder, security number, and expiration date of the card used for your payment properly.
If your payment is not completed due to improper entry, the Contract will not be concluded. In case of failure to make a card payment, please check the validity of your card with the card company. The Company shall not assume any responsibility arising from failure to conclude the Contract under any circumstances. The Company shall reserve the right to claim compensation from you for any damages due to your entering false card information or conducting any other acts considered inappropriate by The Company.
In the event of any of the following, the Company may cancel your booking without prior notice, and, in such case, the Company shall not assume any responsibility for any damages arising from said cancellation:
This Agreement may be revised by the Company at any time without prior notice.
This Agreement shall be effective from April 30, 2015 and thereafter for so long as the Company offers card settlement services.
(*) Except as set forth in this Agreement, the words and expressions shall have the same meaning as those set forth in DeNA TRAVEL's "Terms and Conditions of Travel Contracts".
(**) The conclusion of the Contract shall not be affected by whether you received the confirmation e-mail or not.
(***) Cards may not be used for the payment of some products.
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
The Conditions may include, but are not restricted to:
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.
DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier's boarding priorities.
BAGGAGE:Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3300.00 per passenger, or the amount currently mandated by 14 CFR 254.5.
CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.
DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
Do not pack or carry onboard the items pictured below without checking with your carrier.
DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS.
CONTACT YOUR CARRIER FOR MORE INFORMATION.
Translations and other useful travel information are available on the IATA website:
|Scope of Service||Overseas travel, Domestic travel|
|Registration Number||Commissioner of Japan Tourism Agency No. 982|
|Date of Registration||7 August, 1990|
|Period of Validity||From 7 August 2014 to 6 August 2019|
|Name of Company||DeNA Travel Co., Ltd.|
|Managers of Travel Affairs||Yumi Nakanishi
The managers of travel affairs are responsible for all travel affairs with which the office deals. If you have any questions about this travel contract, please contact one of the managers indicated in the Japan Travel Agency Registration above.
|Travel Agent Contract||Arranged Tour Contract Section|
|Booking Terms and Conditions||Terms and Conditions of Travel Contracts
Table of Travel-related Handling Fees
|Name of Affiliation||Japan Association of Travel Agents (Regular member)|
DeNA TRAVEL is a service provided by DeNA Travel Co., Ltd. (the "Company"). The Company acts solely as an agent on the Customer's behalf with the airline or supplier and is not the service provider. Matters not defined or stipulated in these Terms and Conditions shall be governed as per subject to the provisions of the Arranged Tour Contract Section of Standard Form Travel Agent Contract of the Company. The Arranged Tour Contract Section of the Standard Form Travel Agent Contract and these Terms and Conditions is Contract shall be governed by and construed in accordance with the laws of Japan.
The "Customer" in this "Terms and Conditions" shall mean the "Contract Representative" and the "Traveler", as defined in the Arranged Tour Contract Section of Standard Form Travel Agent Contract of the Company.
There are cases where the Company may engage other travel agents or other agents inside or outside Japan to make arrangements in whole or in part on behalf of the Company in the implementation of the Contract. The Company shall be responsible for any damage caused to the Customer intentionally or negligently by the Company or the agent who has been engaged by the Company to make arrangements on behalf of the Company only if notice has been given to the Company within two (2) years from the day immediately following the day when the said damage occurred.
If the Company suffers damage due any intentional or negligent act or failure to act on the part of the Customer, the Customer shall be liable for said damage.
Please note that the Company shall not be responsible for any damage incurred by the Customer in the event of any of the following:
Our group companies (including the Company's subsidiaries and affiliates. The same shall apply hereafter) shall reserve the right to use personal information provided by the Customer upon application for a booking of travel products for the purpose of contacting the Customer and to the extent necessary for arrangement and procedures to receive the services provided by facilities for transportation during the travel applied for by the Customer. In addition, our group companies shall reserve the right to use personal information provided by the Customer for the following purposes:
Our group companies shall provide in advance personal information of the Customer (including the name, age, date of birth and passport number) electronically to the agent who has been engaged by the Company to make arrangements on behalf of the Company or facilities for transportation to the extent necessary for arrangement of the travel products applied for by the Customer.
The Company reserves the right to share specific personal data of the Customer possessed by the Company, such as name, address and telephone number, with group companies with which the Company concludes agent contracts to the extent necessary to accomplish purposes similar to those stipulated in Paragraph 1 of this Article. Our group companies reserve the right to use personal information of the Customer for purposes similar to those stipulated in Paragraph 1 of this Article.
In any of the above cases, the Customer may be required to be accompanied by an assistant or a companion as a condition, depending on the situation. In the case of 2-ii and 2-iii above, the Customer may be required to submit a doctor's note/certificate.
These Terms and Conditions shall come into effect on December 8, 2015 (Japanese Standard Time).
Established on December 8, 2015
01.01. The Arranged Tour Contract to be concluded between our Company and the Traveler shall be based on this Contract under the following terms and conditions. Any matter not stipulated in this Contract shall be governed by ordinance or generally established practice.
01.02. In cases where we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interests of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph.
02.01. In this Contract, "Arranged Tour Contract" shall mean the Contract under which we undertake to make arrangements at the request of the Traveler by representing him/her, or acting as his/her intermediary, or playing an introductory role for him/her, so that he/she may be provided with services, such as transport and accommodation offered by transport and accommodation facilities, etc., and other services related to travel (hereinafter to be referred to altogether as the "Tour Service").
02.02. In this Contract, "Inland Trip" shall mean trips planned for only inside Japan, and "Overseas Trip" shall mean trips other than inland trips.
02.03. In this Contract, "Tour Price" shall mean the expense paid by our Company for the transportation charge, accommodation charge and other expenses payable to the transport and accommodation facilities, etc. to arrange the Tour Service, plus the handling charge of the Tour Service that is set by us (excluding handling charges for alterations and cancellation).
02.04. In this Section, "Communication Contract" shall mean the Arranged Tour Contract, which is concluded with the card member of the credit card company affiliated with our Company (hereinafter referred to as the "Affiliated Company"), by subscription through telephone, mail, facsimile, or other means of communication, subject to prior consent of the Traveler regarding the settlement of the credit obligation or liability held by us, such as the Tour Price, etc., under the Arranged Contract on and after the due date of such obligation or liability according to the separately provided card membership rule of the Affiliated Company and also subject to payment of the Tour Price, etc. by the method specified in 16.02 or 16.05 hereunder.
02.05. In this Section, "Electronically Consented Notice" shall mean a notice issued in acceptance of the subscription for the Contract and transmitted by means of transmission, among the methods utilizing information-communication technologies, via telecommunication lines connecting the computer, facsimile, telex or telephone (hereinafter referred to as the "Electronic Computer, etc.") being used by us with the Electronic Computer, etc. being used by the Traveler.
02.06. In this Contract, "Date Card Used" shall mean the date when the Traveler or our Company is obligated to pay the Tour Price, etc. or execute refundable liability under the Arranged Tour Contract.
03.01. When we have made arrangements for the Tour Service with the care of a good manager, the fulfillment of our liability based on the Arranged Tour Contract shall terminate. Therefore, even if contracts are not concluded with transport and accommodation facilities, etc. due to such causes as capacity fully filled, shutdown, inappropriate condition, etc., when we have fulfilled our obligations, the Traveler will be required to pay to us the handling charge of the Tour Service (hereinafter to be referred to as the "Handling Charge"). When the Transmission Contract has been concluded, Date Card Used shall be construed to mean the date when we have informed the Traveler that we have not been able to conclude with the transport and accommodation facilities, etc. the contract requiring them to provide the Tour Service.
There are cases where we may engage other travel agents, professional arrangers, or other helpers inside and outside Japan to make arrangements in whole or in part on our behalf in the implementation of the Arranged Tour Contract.
05.01. The Traveler intending to conclude an Arranged Tour Contract with us will be required to fill in specified particulars on the application form prescribed by us and submit it to us together with the Application Fee specified by us separately.
05.02. Notwithstanding the provision of the preceding Paragraph, the Traveler intending to conclude a "Communication Contract" with us will be required to notify us of his/her credit card membership number and the contents of the Tour Service to be subscribed.
05.03. The Application Fee specified in 05.01 shall be treated as part of the money payable to us by the Traveler, such as the Tour Price, Cancellation Charge, etc.
06.01. We may not accept the conclusion of the Arranged Tour Contract in the following instances:
(1) When there are inconveniences related to our business.
(2) If the Communication Contract is to be concluded, when the Traveler should become unable to settle his/her liability related to the Tour Price, etc. in whole or in part according to the membership rule of the Affiliated Company, due to such causes as the credit card held by the Traveler has become invalid, etc.
07.01. The Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract and have received the Application Fee specified in 05.01.
07.02. Notwithstanding the provision of the preceding Paragraph, the Transmission Contract shall be deemed to have been concluded when we have issued a notice to the effect that we accept the application described in 05.02. However, in the case that an Electronically Consented Notice is issued under the said Contract, the Contract shall be deemed to have been concluded when the said notice has reached the Traveler.
08.01. Notwithstanding the provision of 05.01, there are cases where we will conclude the Arranged Tour Contract merely by accepting the conclusion of the Contract under a Special Contract entered into in writing without receiving payment of the Application Fee.
08.02. In the case of the preceding Paragraph, the time of the conclusion of the Arranged Tour Contract shall be clearly stated in the document described in the preceding Paragraph.
09.01. Notwithstanding the provisions of 05.01 and the preceding Article, 08.01, there are cases where we will accept subscription by word of mouth when the Arranged Tour Contract, aimed only at the arrangement of transport services or accommodation services, requires us to deliver a document indicating the right to receive the offering of the said Tour Service in exchange for the Tour Price.
09.02. In the case of the preceding Paragraph, the Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract.
10.01. Promptly after the conclusion of the Arranged Tour Contract, we shall deliver to the Traveler a document (hereinafter to be referred to as the "Contract Document") that describes particulars concerning the itinerary, contents of the Tour Service, the Tour Price, other conditions of the Tour and our Company's responsibility. There are cases, however, where we do not deliver the said Contract Document when we deliver a document indicating the right to receive the offering of all the Tour Service, such as transport tickets, accommodation coupons and other services which we have arranged.
10.02. In cases where we have delivered the Contract Document described in the preceding Paragraph, the scope of the Tour Service for which we are responsible for making arrangements under the Arranged Tour Contract shall be as stated in the said Contract Document.
11.01. When we have provided particulars to be entered in the said Document (to be referred to as the "Particulars" in this Article) by means of utilizing information-communication technologies, we shall confirm that the said Particulars have been recorded on the file equipped in the communication equipment being used by the Traveler.
11.02. In the case of the preceding Paragraph, when the file for recording the Particulars is not equipped in the communication equipment being used by the Traveler, we shall record the Particulars on the file equipped in the communication equipment being used by our Company (limited to the file provided only for the exclusive use of the Traveler) and confirm that the Traveler has viewed the Particulars.
12.01. The Traveler may request us to change the contents of the Arranged Tour Contract, such as itinerary, contents of Tour Service, and other conditions of the Arranged Tour Contract, etc., in which case we shall try to accommodate the Traveler's request as far as possible.
12.02. In cases where the contents of the Arranged Tour Contract are changed at the request of the Traveler, the Traveler will be required to bear the cancellation charges and penalty payable to the transport and accommodation facilities and other expenses required for changing the arrangements at the time when the said arrangements already completed are cancelled, and in addition, to pay to us the handling charge for the change as prescribed by our Company. Furthermore, the increase or decrease of the Tour Price arising from such changes of the Arranged Tour Contract Contents shall belong to the Traveler.
13.01. The Traveler may cancel the Arranged Tour Contract in whole or in part at any time.
13.02. When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph, the Traveler will be required to bear the expense paid in return for the Tour Service already received or the cancellation charges, penalty and other expenses payable to the transport and accommodation facilities for the Tour Service not yet offered, and in addition, to pay to us the handling charge for the cancellation as prescribed by our Company as well as the handling charge receivable by us.
14.01. We may cancel the Arranged Tour Contract in the following instances:
(1) If the Traveler does not pay the Tour Price by the due date specified.
(2) In cases where the Communication Contract has been concluded, when the Traveler has become unable to settle his/her liability related to the Tour Price, etc. in whole or in part according to the membership rule of the Affiliated Company, due to such causes as the credit card held by the Traveler has become invalid.
14.02. When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph, the Traveler will be required to bear the cancellation charges and penalty for the Tour Service not yet offered as well as other expenses already paid and payable to the transport and accommodation facilities, and in addition, to pay to us the handling charge for the cancellation as prescribed by our Company as well as the handling charge receivable by us.
15.01. When the arrangement for the Tour Service should become precluded due to causes attributable to us, the Traveler may cancel the Arranged Tour Contract.
15.02. When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph, we shall reimburse to the Traveler the Tour Price already received after deducting the expenses already paid to the transport and accommodation facilities, etc. in return for the Tour Service already offered to the Traveler as well as the expenses payable from now.
15.03. The provision of the preceding Paragraph shall not prevent the Traveler from claiming compensation against us for the damage.
16.01. The Traveler will be required to pay the Tour Price no later than the period prescribed by our Company prior to the start of the Tour.
16.02. When the Communication Contract has been concluded, we shall accept payment of the Tour Price by using the card of the Affiliate Company without obtaining the Traveler's signature on the voucher prescribed by us, in which case the Date Card Used shall be considered as the date when we have informed the Traveler of the contents of the Tour Service determined by us.
16.03. There are cases where we may change the Tour Price prior to the start of the Tour when changes in the Tour Price have occurred due to such causes as the revision of the fares and charges by transport and accommodation facilities, changes in foreign exchange rates, etc.
16.04. In the case of the preceding Paragraph, the increase or decrease of the Tour Price shall belong to the Traveler.
16.05. In the case that, when we have concluded the Communication Contract with the Traveler, expenses payable by the Traveler have accrued under the provisions of Chapter 3 and Chapter 4, we shall receive payment of the said expenses by using the card of the Affiliate Company without obtaining the Traveler's signature on the prescribed voucher. In this case, the Date Card Used shall be considered as the date when we have informed the Traveler of the amount of the expenses payable to us by the Traveler or the amount reimbursable by us to the Traveler. However, in cases where we have cancelled the Arranged Tour Contract under the provision of Article 14, Paragraph 1 (2), the Traveler will be required to pay to us the expense, etc. payable to us by him/her no later than the date set by us by the method prescribed by us.
17.01. In cases where the amount of the expenses paid by us to the transport and accommodation facilities for arranging the Tour Service, which are to be borne by the Traveler, plus the handling charge (hereinafter to be referred to altogether as the "Tour Price Settled") does not agree with the amount already received as the Tour Price, we shall square the Tour Price promptly after the Tour finishes, in accordance with the provisions of the following two Paragraphs.
17.02. If the Tour Price Settled exceeds the amount already received as the Tour Price, the Traveler will be required to pay the difference to us.
17.03. If the Tour Price Settled falls below the amount already received as the Tour Price, we shall reimburse the difference to the Traveler.
18.01. We shall apply the provisions of this Chapter to the conclusion of the Arranged Tour Contract in cases where we have received subscriptions from two or more Travelers who are to travel the same rout eat the same time by appointing a responsible person to represent them (hereinafter referred to as the "Contract Representative").
19.01. Unless a Special Contract is made, we shall consider the Contract Representative as the person holding all the power of representation concerning the conclusion of the Arranged Tour Contract for the Travelers who compose his/her organization or group (hereinafter referred to as the "Constituent Member"), and we shall handle with the said Contract Representative transactions concerning the Tour business related to the said organization or group and the business specified in 22.01 hereunder.
19.02. The Contract Representative will be required to submit a list of the Constituent Members or inform us of the number of the Constituent Members on or before the date set by us.
19.03. We shall not be held responsible for the liabilities or obligations which the Contract Representative assumes to the Constituent Members at present or the li abilities or obligations which the Contract Representative is expected to assume in the future.
19.04. In cases where the Contract Representative does not accompany his/her organization or group during the Tour, one of the Constituent Members appointed by the Contract Representative beforehand shall be considered by us as the Contract Representative after the start of the Tour.
20.01. When we conclude the Arranged Tour Contract with the Contract Representative, there are cases where we accept the conclusion of the Arranged Tour Contract without receiving payment of the Application Fee, notwithstanding the provision of Article 5, Paragraph 1.
20.02. When we conclude the Arranged Tour Contract with the Contract Representative without receiving payment of the Application Fee under the provision of the preceding Paragraph, we shall deliver to the Contract Representative a Document written to that effect, and the Arranged Tour Contract shall be considered to have been concluded when we have delivered the said Document.
21.01. When the Contract Representative has expressed a wish to change some of the Constituent Members, we shall accommodate his/her wish as far as possible.
21.02. The increase or decrease of the Tour Price arising from the change described in the preceding Paragraph. as well as the expenses required for the said change shall belong to the Constituent Members.
22.01. There are cases where we provide Escort Service at the request of the Contract Representative by having a Tour Escort accompany his/her organization or group.
22.02. The contents of the Escort Service to be performed by the Tour Escort shall, in principle, be the service required for conducting the Tour of his/her organization or group as a group, according to the itinerary determined beforehand.
22.03. The Service Hours of the Tour Escort for offering the Escort Service shall, in principle, be from 8:00 to 20:00 hours.
22.04. When we offer the Escort Service, the Contract Representative will be required to pay to us the Escort Service Charge prescribed by us.
23.01. In the course of implementing the Arranged Tour Contract, we shall be responsible for compensating for the damage caused to the Traveler intentionally or negligently by our Company or by our agent who has been engaged by us to make arrangements on our behalf under the provision of Article 4 (hereinafter referred to as the "Surrogate Arranger"), but only in cases where notice has been given to us within two years from the day immediately following the day when the said damage occurred.
23.02. In cases where the Traveler has suffered damage due to causes beyond the control of our Company or our Surrogate Arranger, such as act of providence, maelstrom of war, civil commotion, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, and others causes, we shall not be held responsible for compensation except in the case of the preceding Paragraph.
23.03. With regards to damage caused to baggage as described in Paragraph 1, notwithstanding the provision of the said Paragraph, we shall make compensation up to the limit of ¥150,000 as a maximum amount per Traveler (except in cases where the said damage has been caused by us intentionally or due to our serious fault), only if we have been notified of the said damage within 14 days in the case of inland trips and within 21 days in the case of overseas trips, respectively, counted from the day immediately following the day when the said damage occurred.
24.01. If we have suffered damage due to the willfulness or fault of the Traveler, the said Traveler will be required to compensate us for the said damage.
24.02. When the Traveler concludes the Customized Tour Contract, the Traveler will be required to make efforts to understand the contents of the Customized Tour Contract, such as the right and obligation of the Traveler, etc., by utilizing the information provided by us.
24.03. In order for the Traveler to smoothly receive the Tour Service described in the Contract Document after the start of the Tour, the Traveler will be required to report promptly to us or our Surrogate Arranger or the provider of the said Tour Service at the Touring point if and when the Traveler should realize that the Tour Service is different from the Contract Document that was offered.
25.01. We are the Security Member of the Japan Association of Travel Agents (located at 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo) .
25.02. The Traveler or the Constituent Member, who has concluded the Package Tour Contract with us, is entitled to receive reimbursement from the Redemption Business Guarantee Bonds deposited by the Japan Association of Travel Agents which is described in the preceding Paragraph, up to the maximum amount of 130,000,000 yen.
25.03. As we have paid our share of the Redemption Business Guarantee Bonds to the Association of Travel Agents in accordance with the provision of Article 22, Paragraph 10 (1) of the Travel Agency Law, we have not deposited the Business Guarantee Bonds based on Article 7, Paragraph 1 of the Travel Agency Law.
Please note that we will undertake the provision of travel-related services upon Users’ request, under the terms and conditions stated in this document. The matters, words and expressions not stipulated in this document shall be subject to the Terms and Conditions of Travel Contracts for Travel Arranged by Individuals.
Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.
|DeNA Travel Cancellation Handling Fee||NZD 60 (per ticket)*1|
|Cancellation Processing Fee||Fee Specified under the Contract|
|Administration Fee for Voluntary Change||NZD 100 (per ticket)|
|Administration Fee for Involuntary Change/Refund||at most NZD 20 (per ticket)|
|Consultation on Preparation of Travel Plan||NZD 60 for first 30 minutes (Basic Rate) and NZD 36 each additional 30 minutes|
|Preparation of Itinerary||NZD 36 per case|
|Preparation of Travel Products Price Estimate||NZD 36 per case|
|Request for Documents and Information after the Scheduled Itinerary has Been Completed||NZD 36 per sheet|
|Provision of Information Regarding Destination, Transportation and Accommodation, etc.||NZD 12 per sheet of materials (A4 Sheet Size)|
|Communicating with a Local Point of Contact upon Request of Customer||NZD 36 per case|
(As of December 2015)